GIZ Customer Care & Complaint Management

When you hear of the 3CRC tactics, what is the first thing that comes to your mind?
Complaint management will not be so difficult following the five simple steps of the 3CRC tactics.
CREDITS:
3CRC
atingi eAcademy for Tourism and Hospitality.
An eLearning project by Germany’s Ministry of Development and Economic Cooperation (BMZ) implemented by Germany’s development agency Gesellschaft für Internationale Zusammenarbeit (GIZ). Open Badges as stackable competency-based micro-certifications.
GIZ Project Leader: Andreas Hofmann
Production company: TYPE-C productions
Producer: Sara Yang
Creative Director: Cyril Eberle
Copywriter: James Roberts
Animation Studio: Anchor
Illustration: Chan Xin Yu , Ting Yi Le
Animation: Chan Xin Yu, Lydia Fransisca, Josephine Kok
Voice Over: Aika Zabala
Sound Design: Larry Lim
(2021)