GIZ Customer Care & Complaint Management

When you hear of the 3CRC tactics, what is the first thing that comes to your mind?

Complaint management will not be so difficult following the five simple steps of the 3CRC tactics.

CREDITS:

3CRC

atingi eAcademy for Tourism and Hospitality.

An eLearning project by Germany’s Ministry of Development and Economic Cooperation (BMZ) implemented by Germany’s development agency Gesellschaft für Internationale Zusammenarbeit (GIZ). Open Badges as stackable competency-based micro-certifications.

GIZ Project Leader: Andreas Hofmann

Production company: TYPE-C productions

Producer: Sara Yang

Creative Director: Cyril Eberle

Copywriter: James Roberts

Animation Studio: Anchor

Illustration: Chan Xin Yu , Ting Yi Le

Animation: Chan Xin Yu, Lydia Fransisca, Josephine Kok

Voice Over: Aika Zabala

Sound Design: Larry Lim

(2021)