2025

NYX Awards - 2025 Silver Winner Winner

The Royal Commission for AlUla's Corporate Website Uplift

Entrant Company

Create. Group

Category

Website / Government

Client's Name

The Royal Commission for AlUla (RCU) 

Country / Region

Saudi Arabia

Experience Level

Agency

RCU Website: A Gateway to AlUla’s Transformation and Community Engagement

Executive Summary:

The Royal Commission for AlUla’s website plays a pivotal role in supporting the region’s transformation, addressing the diverse needs of its stakeholders. By prioritizing UI/UX research, accessibility, and a user-centered design approach, the website reflects AlUla’s vision of enhancing livability for its residents, attracting global investors, and providing a seamless experience for visitors exploring the region’s rich cultural and natural heritage.

What we set out to solve:

Despite its foundational purpose, the previous website faced critical gaps in effectively serving its audience. Key challenges included:

1. Localized Information Access: Residents required clear and accessible resources to support their everyday needs, such as livability services and community updates.

2. Investor Engagement: Potential investors needed a dynamic and visually compelling showcase of AlUla’s investment opportunities, aligned with the region’s strategic vision.

3. Visitor Experience: Tourists and prospective visitors sought an immersive, user-friendly platform that reflected the unique and inspiring experiences that AlUla has to offer.

Enhanced Capabilities for a Seamless Experience :

The RCU website introduces capabilities designed to meet user needs and achieve its purpose effectively. Among these is multilingual support, ensuring global accessibility for residents, investors, and visitors. The platform serves as a comprehensive information hub, offering streamlined access to municipal services, community updates, and investment opportunities. It also includes a detailed answers section to address common queries, ensuring users find reliable information quickly.

The website emphasizes clear communication, providing dedicated channels for residents and stakeholders to share suggestions or ask questions, fostering ongoing dialogue and connection with its audience.

Additionally, the website has proven to be a powerful tool for lead generation, supporting Development & Construction and Future Investment Initiative teams during events FII Forum in Riyadh. These capabilities make the website an essential resource, fully aligned with AlUla’s vision for transformation and growth.

Credits

Client Sponsor, The Royal Commission for AlUla (RCU) 
Mostafa Ibrahim
Project Manager, The Royal Commission for AlUla (RCU) 
Nouf AlSaikhan
Experience Director & UI Lead, Create.
Romain Colomer
Technology Director, Create.
Shoaib Hafeez
Project Director, Create.
Ali Syed
Project Director, Create.
Erik Tubbs
Project Manager, Create.
Kseniia Leonteva
Senior UI Designer, Create.
Leonardo Traversa
Senior UI Designer, Create.
Alina Jafri
Senior UX Designer, Create.
Ismet Trako
Content Lead, Create.
Maxwell Smalley
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